Duties and responsibilities of the service coordinator

Service coordinators are members of an organization's management team who work to connect clients to the right services. They can work in a wide range of industries, including energy and services, construction, durable goods, chemicals, healthcare, and transportation. Basically, if a business provides services to businesses or clients, it can benefit from hiring a service coordinator. Service coordinators typically spend part of their time in an office setting and part of their time in field meetings with clients.

Duties and responsibilities of the service coordinator

To ensure that their business clients receive the right services and are provided the right services, service coordinators perform a variety of tasks. The main tasks and responsibilities include:

Monitor services

First, service coordinators must be deeply familiar with the services provided by their company (or external providers). This means that they must regularly check what services are being provided and stay up to date on what services are being introduced or discontinued.

Improve services

A constant part of a service coordinator's job is to improve services. To do this, they evaluate the quality of your company's current services and identify areas with low performance. Then they come up with ways to improve those areas.

Match clients with services

To match clients to the appropriate services, service coordinators first assess their clients' needs. This may involve asking questions and / or meeting with them in person. Based on their assessment of their clients' needs, they will match the client with the service or services that best suit their needs.

Complementary action

After assigning their clients the best services for them, the service coordinators follow up on their clients at regular intervals. During these follow-ups, they evaluate the satisfaction of their clients with the services provided.

Solve customer problems

If at any time your clients are not satisfied with the services assigned to them, it is the responsibility of the service coordinators to listen and respond to client complaints. They must then resolve those complaints or, if they cannot be resolved, assign dissatisfied customers new services that are better suited to their needs.

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