Administrative support duties and responsibilities

Administrative support officers assist executives in day-to-day business management by assisting secretarial and administrative processes. This work includes activities such as organizing meetings and trips, responding to inquiries, and implementing office systems and procedures. This role is office-based and can be full-time or part-time, although most administrative support employees work full-time. Overtime work may be required during peak periods. Administrative support employees are good communicators with excellent organizational and time management skills and the ability to make decisions with minimal supervision.

Administrative support duties and responsibilities

The type of organization a back office works for will determine the exact roles and responsibilities they will assume. Based on the job listings we've analyzed, administrative support duties generally include:

Answer phone calls and emails

Administrative support agents are often the point of contact for external clients, clients or companies, handling phone calls and all correspondence reaching the company, from emails and letters to faxes and reminders.

Produce reports

In addition to normal office duties, service employees also monitor and record office workflow and prepare reports for management.

Plan your appointments

A key part of this role is organizing meetings and conferences, organizing travel, and managing and coordinating schedules with senior staff members to ensure there are no appointment conflicts.

Manage expense reports

Administrative support employees record company expenses and submit or reconcile expense reports on a regular basis. These are then used at the end of the fiscal year to produce tax assessments.

Order office supplies

Administrative support workers monitor office inventory, such as desktop and computer equipment, and order when quantities are low or new equipment or software is needed.

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