Desktop Support Technicians Responsibilities

To be successful as a desktop support technician, you must be highly qualified to adapt and maintain computers and their networks. A remarkable desktop support technician will measure each individual's computer proficiency and then proceed to customize their services accordingly. check the desktop support responsibilities below: 

Responsibilities of the desktop support technician:

• Provide advice to staff on appropriate procedures to answer their IT questions and recommendations.
• Receipt and documentation of support requests.
• Decide the best ways to provide help.
• Provide IT and related assistance upon request or as you see fit
• Set up new desktops, routers, modems, and similar devices.
• Routine inspections and maintenance of existing plants.
• Update computer operating systems and other important software, if necessary.
• Substantial requests for hardware and software purchases and updates, if applicable.
• Provide suggestions on proper staff training.

Desktop Service Technical Requirements:

• Graduated in a computer-focused discipline.
• The relevant three-year degree is highly preferred.
• Experience as a desktop support technician or equivalent.
• Familiarity with all the functions of TeamViewer.
• Features required to provide personal and remote IT support.
• Fantastic installation, diagnosis, update and recovery features.
• Excellent vertical and lateral thinking.
• Excellent time management skills.
• Clear written and verbal communication.
• Tolerant, flexible and supportive.