Telephone Operator Requirements, Skills and Interests

Telephone operators are the first point of contact by telephone. Find out how to use customer service, administrative and IT skills to answer questions and transfer callers to the right department.

This page contains information on the role of an operator / switchboard in the national health service, including access requirements and the necessary skills.

Working  life

As an operator / switchboard, it is usually the first point of contact for anyone who calls a hospital, clinic, health center or national health service. You will use the switchboard equipment to receive calls and pass them to the correct person or department. In some cases, the caller wants information that the user, such as a telephone operator or a switchboard, can provide.

Callers may be anxious or upset, as a telephone operator / switchboard, it may be necessary to calm or reassure them. Some calls are urgent, therefore, it may be necessary to contact emergency services or handle an emergency according to the agreed procedures.

Some operators / operators of telephone exchanges are also receptionists, who personally attend patients, relatives and visitors to the building, as well as telephone calls.

In a large building, such as a hospital or headquarters, such as a telephone operator or a switchboard, you can spend all your time answering phone calls. In a smaller organization, such as a clinic or health center, you may have other duties such as:

• book patients for appointments
• presentation
• photocopy
• data entry
• stationery order
• booking for patient transport

The title of your work may reflect your other duties, for example:

• receptionist / telephone operator
• employee / telephone operator
• receptionist / receptionist
• Administrative assistant
• Administrative Officer

Entry requirements, skills and interests

There are no access requirements to become a telephone operator or switchboard. Employers generally expect good literacy, arithmetic and computer skills. They can apply for GCSE or equivalent.

Employers often request relevant work experience. Even when this isn't specified, it would be an advantage if you worked in customer service or the administrator.

The operators / operators of the switchboard have contacts with healthcare personnel and other administrative personnel.

Personal characteristics -

Telephone operators must:

• be nice and welcoming
• be patient and understanding
• follow the instructions and procedures
• work accurately and methodically
• work in a team but use your own initiative
• use IT / communication equipment
• works with all types of people
• dealing with people who may be angry or upset
• trust to use the phone

Skills required

• organization skills
• good communication skills
• IT skills
• excellent customer service skills
• good phone skills

Also Read : switchboard operator jobs

Job Duties of a Switchboard Operator

The primary responsibility of a switchboard operator is to answer and direct calls in an informed and informed manner. According to projections from the United States Labor Statistical Office. In the United States, the employment outlook for switchboard operators will be reduced by more than 20% between 2010 and 2020. As a result, many switchboard operators may be required to have additional skills to increase their skills. work across the board, such as performing tasks Administrative skills using computers, math and writing.

Voice mail

The main activities of a switchboard operator include answering telephone calls, which can consist of multiple lines and extensions. The switchboard operators answer calls with a professional telephone tag. Transfer or call directly to the party requesting the call or determine where the caller should go, based on information about the purpose of the call. For example, if a caller says he wants information on a product he has ordered but has not received, the switchboard operator asks follow-up questions to determine if he is directing the call to the shipping department or customer service.

Transfer of information

Telephone operator activities include answering basic business questions for callers who should not be transferred to another extension. They can instruct the office, departmental contacts or staff information. In addition, some telephone switchboard operators provide information to callers on the hiring process of the company, particularly for companies that do not have a human resources department. Operators must also transfer information to company employees who are unavailable to answer calls or who are away from office. They are responsible for the precise transcription of the caller's names, contact information and reasons for the call.

Emergency response

Switchboard operators are often the first entry or face found by callers and office visitors. Therefore, they need to know emergency procedures when faced with threatening circumstances. They are trained to respond to emergency situations, such as routing calls to law enforcement officers in the area and interacting with an unwanted visitor. In addition, they are responsible for alerting security or leadership personnel to questionable calls or visitors that could pose a threat to the organization.

Team management

Some switchboard skills that operators use include instructing new employees on how to operate the telephone system, how to transfer calls to another office or return to the switchboard. The switchboard operators monitor the efficiency of the telephone system and solve routine problems due to the suspicion of equipment malfunction or operational problems. The switchboard operators also communicate with the technological staff the capabilities of the telephone system and if they meet the needs of the company; They can also participate in the evaluation of replacement telephone systems.

Administrative tasks

The operators of the switchboard for small businesses or who assume further responsibilities can carry out administrative or administrative activities. Its first priority is to answer callers and visitors; however, good time management skills can allow them to calculate expense reports, write correspondence or collect and organize job applications.

Other considerations

In addition to pleasant telephone behavior, the key skills that switchboard operator duties must have include verbal and written communication skills. They should focus on details to provide names, phone numbers and accurate and relevant information about callers and employees. Your customer service skills should be top notch because they interact with employees and external business contacts. the average salary of the switchboard operators was $ 28,700, according to the Employment Outlook Handbook of the US Bureau of Statistics. To be fully effective, most managers must have a higher education; However, job training is generally sufficient for the specific orientation of the company.

Jobs in Engineering - Fastest Growth Fields In Future

Many students choose to focus their educational and career goals on one of the technical areas for a good reason: job opportunities for many types of engineers are expected to increase significantly over the next decade. In addition, engineering can be a really rewarding career as these professionals often work at the forefront of technology and receive relatively generous wages. For example, biomedical engineers design devices or processes that benefit public health and save lives.

Of course, not all branches of mechanical engineering should have the same growth rate. In fact, the Bureau of Labor Statistics (BLS 2016) reports that biomedical engineering is one of the fastest growing sub-sectors of engineering, whose job opportunities are expected to increase by 23.1 percent by 2024. Environmental technology (12.4 percent); Oil technology (9.8 percent); Marine technology (8.9 percent); and civil engineering (8.4 percent). All of these forecast percentages are 724 (7 percent) well above the expected average growth in all occupations.

While these percentages provide a snapshot of the employment landscape that is expected for technical sub-areas, the ranking in the evaluation of the expected number of vacancies changes. For example, positions in biomedical engineering are expected to grow by 23.1 percent by 2024, with a total increase of 5,100; We counter this with civil engineering, an industry that is expected to increase by 8.4 percent or 23,600 jobs.

This guide examines seven areas of engineering that are expected to create the most jobs in engineering by 2024. This includes an explanation of the typical areas of responsibility, the number of current employees in the individual areas and future wages.

CIVIL ENGINEERING

According to the Office for Labor Statistics (December 2015), civil engineering is the fastest growing sub-area. In particular, civil engineering works are expected to increase by 8.4% between 2014 and 2024, which corresponds to a total increase of 23,600 jobs. In other words, openings in this subfield will increase from 281,400 to 305,000 nationwide.

What do civil engineers do?

In general, civil engineers are responsible for planning, operating, monitoring and maintaining construction projects and systems. These projects can be carried out in the public or private sector and often involve the construction and maintenance of roads, bridges, dams, airports, tunnels or even water supply or wastewater treatment systems. Civil engineers can also review current projects or operations and present their results to the public on topics such as environmental impact assessments, suggestions or property descriptions.

MECHANICAL ENGINEER

After civil engineering, mechanical engineering is expected to record the largest absolute increase in job vacancies. The BLS (December 2015) says that the number of jobs in this area is expected to increase by five percent. As a result, 14,600 new jobs will be created and the number of jobs will increase from 277,500 to 292,100 by 2024.

What do machine manufacturers do?

Although all positions in mechanical engineering may differ in their particularities, these professionals are generally responsible for the design, engineering, construction and testing of thermal and mechanical devices, which often include tools, machines and even motors. Additionally, mechanical engineers in management positions may be instructed to monitor the design and development process of other engineers.

ENVIRONMENTAL ENGINEERING

Environmental engineers have the opportunity to work in the fastest growing third division of engineering based on the absolute number of jobs added. In particular, the BLS (December 2015) announced that the field will grow by a total of 12%, which corresponds to an increase from 6,800 jobs or from 55,100 to 61,900 jobs by 2024.

What environmental engineers do

Environmental engineers are in relatively high demand in today's society, as many individuals and organizations are looking for engineers to solve complex environmental problems. Environmental engineers generally have the task of applying technical ideas and principles as well as those from the fields of biology, soil science and chemistry in order to develop solutions to the problems of the environment. The types of projects that environmental technology could work on include projects to improve public health, waste disposal, water treatment, recycling, and even air pollution.

BIOMEDICAL ENGINEERING

Although biomedical engineering is a relatively small field with only 22,100 jobs in December 2015, many new jobs are expected to open in the next seven years. According to the Statistical Office for Labor (December 2015), 5,100 jobs will be created in biomedical engineering by 2024, bringing the total number of jobs to 27,200. This is also the fastest growing technical breakdown in terms of size, as it represents a total growth of 23.1 percent between 2014 and 2024, more than three times the average growth in all U.S. professions over this period (7 percent).

What do biomedical engineers do?

Biomedical engineers work in a hybrid field and combine the principles of engineering with others of medicine and life sciences to develop devices, devices, software and even computer systems used in the healthcare sector. Biomedical engineers may also be responsible for the ongoing evaluation of medical devices and for training others to use medical devices. In addition, these specialists publish the research results to advance the whole area.

PETROLEUM ENGINEERING

As more and more industries are looking for cleaner forms of energy, there is a general dependence on fossil fuels and the work of oil engineers. The Bureau of Labor Statistics (December 2015) predicts that 3,400 new jobs will be created in the oil engineering sector between 2014 and 2024, increasing the total number from 35,100 to 38,500. This corresponds to an expected growth rate of around 10 percent, which is well above the average for all other sectors of the country.

What do petroleum engineers do?

Oil engineers are responsible for planning and developing methods for extracting oil and gas from underground deposits. Additionally, some oil engineers focus on finding new ways to extract oil and gas from older wells. Depending on the task, an oil engineer may need to use computerized drilling equipment to connect larger areas to individual wells, build oil and gas wells, or even develop larger methods of injecting water, chemicals or other substances into an oil tank.

COMPUTER HARDWARE ENGINEERING

As computers and computer systems have become so ubiquitous in today's society, the demand for more computer hardware engineers continues to grow over the years. The BLS (December 2015) reports that this subfield expects three percent growth between 2014 and 2024 only, although that means an overall increase of 2,400 jobs or a move from 77,700 to 80,100 in seven years.

What Computer Hardware Engineers Do

Computer hardware engineers perform various tasks by focusing on applying technical principles to computer problems. For example, computer hardware engineers generally research, design, develop, and test computer systems and components such as processors, storage devices, networks, circuit boards, and routers. Many conduct detailed research to advance the field of computer systems.

INDUSTRIAL ENGINEERING

Although the industrial engineering sector is expected to grow by only one percent in the next seven years, this means an increase of 2,100 jobs (BLS December 2015). In other words, the number of vacancies is expected to increase from 241,100 to 243,200 by 2024.

What industrial engineers do

The work of an industrial engineer generally focuses on the concept of efficiency in production. Depending on the work environment, an industrial engineer can be tasked with developing efficient systems that involve people, materials, machines, information and energy in the creation of a product or the provision of a specific service.

CONCLUSION: PURSUING A CAREER IN A HIGH-GROWTH ENGINEERING SUBFIELD

Almost all technical areas are expected to grow in the next seven years. According to the Bureau of Labor Statistics (2016), only three engineering sectors are expected to lose their jobs by 2024, including aerospace engineering, electrical engineering, and nuclear technology.

However, this trend is not the fate of all engineering disciplines. Conversely, a number of sub-areas of engineering are expected to increase over the next seven years, some of which are significant. As already mentioned, civil engineering positions are expected to grow by 8.4 percent or a total of 23,600. and while biomedical engineering can only create 5,100 jobs, it actually means almost 25 percent growth in a single decade (2014-24).

In short, a career in engineering can be worthwhile and profitable, and can lead to a wealth of opportunities for the future.

Is Information Technology Engineering a Good Career Choice?

INFORMATION TECHNOLOGY ENGINEERING

In this article we will have an in-depth analysis by B.E./B.Tech. Information technology course. Information technology is a relatively new branch of mechanical engineering. Despite his late entry, he quickly became popular with students and created numerous employment opportunities with reasonable salary packages. With the recession, however, the reputation of this mechanical engineering took its toll. Nevertheless, IT engineering is a valuable course if it is operated by a recognized institute. In this article, I will provide information about B.E./B.Tech. Information technology program such as: basic details of the course, duration of the course, admission criteria, important current topics, scope and employment opportunities.

Students who are interested in web and internet technology as well as database management can take this course. Students can also do B.Sc. IT course, but B.E./B.Tech. The title is more valuable than B.Sc. Degree. Let's look at the basic details of the course.

B.E./B.TECH. INFORMATION TECHNOLOGY: BASIC COURSE DETAILS

It is a 4 year bachelor's program. The duration of 4 years is divided into 8 semesters, each semester lasts 6 months. Every semester, students have to deal with different theoretical subjects and practical laboratory exercises.

The area of ​​information technology includes topics related to information management (storage and recovery), information security, software development, IT, web scripts, etc. Sectors and areas of life.

SCOPE, WORK OPPORTUNITIES AND SALARY DETAILS

The IT sector is so well developed today that it directly or indirectly influences work in several other sectors and industries. The IT engineer jobs or IT sector is a support figure for various sectors, such as health, aviation, education, production, telecommunications, various initiatives and government departments, etc.

Graduates can take the following positions in the previous areas:

• Web developer and designer
• Data Protection Delegate
• Database manager
• software developer
• Information Technology Engineer

The initial scenario also includes hiring talented IT experts. Then, if you are looking for a creative and challenging work environment, you will find a job in the area of ​​origin. You can also use IT skills and start your own company or even a consulting company. However, starting a consulting company requires that you have a good professional experience.

Today, IT companies even hire and train graduates from other engineering industries to take on jobs in the IT industry. This has led to a general decrease in wages in the first year. However, if you manage to do IT engineering at a reputable institute, you can get a well-paid job from the beginning. The average starting salary is generally between Rs 20,000 and Rs 40,000 per month.

Engineering Career Opportunities

Engineering as a profession has strongly attracted students to India, and a large number of aspirants who have taken engineering exams attest to this. Engineering is a multidisciplinary area in which new disciplines and industries are added with the advancement of science and technology.

Although a large number of students are present for various engineering exams such as JEE Main (formerly AIEEE), JEE Advanced (formerly IIT-JEE), BITSAT, SRMJEE and VITEEE, not many are aware of the different career opportunities in the engineering profession. The basic technical disciplines include mechanical, chemical, construction, electrical engineering and aerospace engineering.

With the development of technology, new engineering disciplines such as biotechnology, computer science, automotive and genetic engineering have gained enormous popularity among students. Here you will find a collection of the different careers in engineering:

Advantages and disadvantages of an engineer

Advantages:

Regardless of market trends, engineers are always in demand, especially in the areas of electrical engineering, construction, mechanical engineering and computers. Growth opportunities as India is an open economy and multinational companies open offices in India

Indian engineers learned their logical and mathematical skills. Your demand is always high in the U.S. and overseas

Disadvantage:

A challenging career since you may have to stay in the office for a long time before the problem is resolved. For projects that require a site technician, you may not need to be at home. Although all good institutes have positions on campus, not all engineers are well positioned

Today MBA is almost synonymous with engineering. Most engineers opt for an MBA after engineering, so the demand for engineers without an MBA has been drastically reduced.

Services -

The initial level engineers of known institutes can expect a good salary package of Rs 30,000. However, wages vary from industry to industry. A medium-sized engineer can earn between 50,000 and 60,000 rupees. If you have an MBA from a renowned institute, your achievements can reach any limit. You can even reach 1.5 lakh per month for an MBA from a renowned institute.

Is B.Tech different from BE?

There is no difference between B. Tech and BE. Universities offering other degrees, as well as engineering students with a bachelor's degree (BE) and institutes that were founded only for engineering studies have named their degree as B.Tech (Bachelor of Technology).

Engineering job opportunities in India -

• Agricultural engineering
• Aeronautic engineer
• architect
• Automotive engineer
• biomedical engineers
• biotechnologist
• radio engineer
• communications engineer
• ceramics
• chemical engineer
• Civil
• Computer Technician
• environmental engineer
• Electrical engineer
• Seismic engineering
• Electrical engineers
• fireman
• Genetic engineers
• Industrial and Production Engineer
• Instrumentation Engineer
• Marine Engineer
• mechanical engineer
• Metallurgical
• Mine engineer
• Materials engineer
• nuclear engineer
• Ocean engineer
• Petroleum engineer
• plastics technologist
• Polymer engineering
• rubber technologist
• Space technologist
• textile engineer